Refund policy
At Orbsybaby, we want you and your little one to be completely happy with your purchase. If something isn’t right, we’re here to help.
Returns
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You may request a return within 30 days of delivery.
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To be eligible, items must be unused, in the same condition that you received them, and in the original packaging.
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Proof of purchase (order number, receipt, or confirmation email) is required.
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Certain items cannot be returned for hygiene and safety reasons, such as crib mattresses, nursing products, and opened feeding accessories.
Refunds
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Once your return is received and inspected, we’ll notify you by email.
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If approved, your refund will be processed back to your original payment method within 5–10 business days.
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Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
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We only replace items if they are defective or damaged.
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If you need to exchange an item for the same product, contact us before sending it back.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to our error.
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We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we’ll receive your returned item.
Non-Returnable Items
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Gift cards
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Final sale or clearance items
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Personalized or custom-made products
How to Start a Return
To initiate a return, please contact our support team at support@orbsybaby.com with your order number and details of the item you’d like to return.
Late or Missing Refunds
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If you haven’t received your refund within 10 business days, check with your bank or credit card company first.
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If you still haven’t received it, please contact us at support@orbsybaby.com.
✨ Orbsybaby Promise: We value your trust and want every shopping experience to be worry-free. If you’re ever unhappy, reach out and we’ll make it right.