Shipping policy
At Orbsybaby, we’re committed to delivering your order quickly and safely. Please review our shipping policy below to understand how we process and deliver your purchases.
📦 Order Processing
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All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
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You’ll receive a confirmation email when your order is placed and another notification once it has shipped.
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Orders placed after 3 PM EST or on weekends/holidays will begin processing the next business day.
🚚 Shipping Rates & Delivery Estimates
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Shipping charges for your order will be calculated and displayed at checkout.
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Free standard shipping is offered on all orders over $100 (USD) within the continental U.S.
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Estimated delivery times:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
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Overnight Shipping: 1 business day
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Please note: Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
🌍 International Shipping
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We currently ship to Canada, the United Kingdom, and Australia.
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International shipping costs and delivery times vary by destination and will be shown at checkout.
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Customers are responsible for any customs duties, taxes, or import fees applied by their country.
🍼 Order Tracking
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Once your order ships, you’ll receive an email with your tracking number.
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Tracking information may take up to 24 hours to update after dispatch.
🚫 Shipping Restrictions
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We do not ship to P.O. boxes, APO/FPO/DPO addresses, or freight forwarding companies at this time.
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Certain oversized or high-value items (e.g., cribs, strollers) may have special handling or delivery requirements.
💥 Lost or Damaged Packages
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If your order arrives damaged, please contact us immediately at support@orbsybaby.com with photos of the packaging and product.
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If your package is lost in transit, we will assist in filing a claim with the carrier and offer a replacement or refund once the claim is resolved.
✏️ Address Changes
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Please double-check your shipping address before submitting your order.
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We cannot guarantee address changes once an order has been processed.
📩 Questions?
If you have any questions about shipping or your order, reach out to us anytime at:
support@orbsybaby.com